| All VIP services are available 24 hours
a day, 365 days a year, no matter where the customer
may be, within the United States or Canada. |
| Airline Reservations and Ticketing.
Representatives will arrange to make or change airline
reservations in case of delay associated with a breakdown.
Tickets will be issued and either delivered to the
customer or left at the airport. |
| Alternate Transportation. National accounts
with major rental car agencies through which we will
arrange a rental vehicle for the customer. |
| Hotel/Motel Reservations. ACA will arrange
overnight accommodations for a stranded customer at
the hotel of his or her choice, or change existing
reservations as needed due to delays. The Advisor
consults a thorough, up-to-date manual to locate appropriate
accommodations. |
| Tourist Bureaus. ACA has complied listings
and phone numbers of tourist bureaus nationwide, and
will transfer callers to the bureau in the area of
choice to receive a wide range of information regarding
that area. |
| Nationwide ATM Locator System. ACA will
locate the nearest ATM using the customer’s specific
network system (Star, Plus, Cirrus, etc.) according
to the area code and prefix from which the customer
calls. |
| Personal Assistant. A representative
will call the customer’s spouse to inform him or her
of the delay, call a business associate to cancel
a meeting, or take care of any other necessary detail
to help ease the strain of a breakdown. |
